The helping half does not wait for the healing half.
In every waiting room there is somebody who has been coming longer, who tells the new person where the parking is cheaper, which nurse is best with a cannula, and that the fear before the machine is worse than the machine. Ten minutes of that is worth more than most pamphlets.
You have already been handed information nobody wants and everybody eventually needs. Whatever else is uncertain, that part is already in your possession, and it transfers.